TERMS OF BOOKING
Koli Royal (hereinafter referred to as Owner) uses the following terms and conditions for bookings and cancellations. These terms are valid immediately after our client has received a booking confirmation from us by email.
Koli Royal (CM Yliveto Oy, business id FI09842925) rents houses and cottages in Koli area in Finland. We reserve all rights to change these terms and conditions as well as our rental prices. All our prices include VAT.
PAYMENT
Transaction takes place between our client and the owner. The owner is responsible for all obligations related to the transaction.
KEYS
Confirmation email sent upon booking includes instructions on how to get the keys. We kindly ask you to show a receipt for the payment upon request.
Keys are returned as instructed. By default, keys are left in the house/cabin upon departure.
CANCELLATIONS
We only accept cancellations by email notifications. Refusing payment is not an acceptable cancellation method. Timestamp in the cancellation email is considered the time of cancellation. In case the email is not received on time due to technical issues, the cancellation is accepted if the client is able to prove it was sent on time to correct email address.
If the client cancels the booking at least 28 days before the date of arrival, the Owner will charge handling fees only. If the booking is cancelled less than 28 days before the booking, full rent will be charged. However, if we get another booking covering the same time period, payment will be returned in full if the price is the same as in the new booking.
Force Majeure: If the client cancels the booking due to an illness or death of a close family member or an accident affecting the immediate family, we refund the payment in full. In this case the client is asked to provide a doctor’s certificate or other reliable proof to the Owner as soon as possible. In such cases payments are however not refunded after arrival.
If the client wants to book another house/cabin instead or change the dates of the booking, the initial booking needs to be cancelled first and a new booking made.
OWNER’S RIGHT TO CANCEL A BOOKING
Owner has a right to cancel a booking in force majeure situations. In this case the client must be informed without delay and the client is entitled to full refund of the payment. Any other costs to the client are not refunded.
STAYING AT THE HOUSE/CABIN
Price includes free use of the house/cabin including furniture, table- and kitchenware, electricity etc. An extra charge is paid for bed linen and cleaning.
The booking starts on the day of arrival at 4 pm and ends on the day of departure 12 am (midday) unless otherwise agreed.
BROKEN ITEMS
The client is responsible for compensating for all damages to the house/cabin (incl. furniture) caused by the client during their stay. All costs arising from the damages will be charged, including repairing cost.
NUMBER OF CLIENTS
Unless otherwise agreed, the maximum number of guests in each property cannot be exceeded. The Owner is allowed to charge extra rent for extra persons; even if there are no beds for these persons. Before inviting night guests, the client needs to contact the Owner. Tents and caravans are not allowed without the Owner’s permission.
CLAIMS
All claims concerning the house/cabin must be addressed directly to the Owner. Written claims must be sent to the Owner within 30 days after the day of departure.
All claims concerning marketing and sales must be addressed to the Owner within 30 days after the day of departure.