26.2.2016

Term and conditions

TERMS OF BOOKING

Koli Royal (later Landlord) has following terms of booking and cancellation. These terms are valid since our customer has received our confirmation of booking by email.

Koli Royal (CM Yliveto Oy, business id FI09842925) rent cottages in Finland. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

1. PAYMENT

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Bambora: https://www.bambora.com

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

2. KEYS

A customer will receive contact information of a reception in a confirmation email. The contact person will give key(s) of the cottage at the rented property. If requested, a receipt of the payment has to be shown for the receptionist to prove the rent is paid.

2. CANCELLATION

Only acceptable method for cancellation is email. It is not acceptable reason for cancellation to not pay the bill. The moment for cancellation is same as the moment for the sending cancellation by email to Landlord. If customer can prove, that a cancellation was sent in right time and to the right email address, it can be accepted, even it were late or was not received in time. If customer cancels a booking 28 days before the booking, Landlord will charge only the confirmation bill.

Attention! If a cancellation will be done later than 28 days before the booking, the full rent will be charged. In that case, Landlord finds a new customer for the time cancelled, the full rent will be returned, if the rent is same for the new customer.

Force Majeure: If the booking is cancelled because of the illness, accident or death, which was caused to the tenant or to a close family member, has a customer right for refund of the full rent. In this has to deliver a doctor’s certificate or other reliable proof to Landlord as soon as possible. If this happens during the trip, the rent is not refunded. If a customer wants to change a cottage or booking time, is this handled like a cancellation and a new booking.

3. LANDLORD’S RIGHT TO CANCEL BOOKING

If there is an overpowering lawful excuse (force majeure) can a cottage owner and Landlord cancel a booking. In this case customer must me informed without delay.  and the customer has a right for full refund. Because of the Force majeure –excuse cancelled booking means, that the customer does not have a right for compensation for costs.

5. STAYING AT THE COTTAGE

Free use is including to the cottage rent. The cottage is including furniture, table- and kitchenware, electricity for heating, kitchen and lighting. Usually bed linen and cleaning are including to the price. If not, a customer brings own bed linen.

The booking starts on arrival day at 4 pm and ends at departure day at 12 (midday), if not agreed differently.

6. BROKEN ITEMS

The customer is responsible to compensate all accidents to the cottage and furniture caused by customer to the cottage owner. All cost regarding to the damage will be charged including repairing cost!

7. NUMBER OF CLIENTS

Not more than agreed number of persons is allowed to the cottage, if not agreed differently. The cottage owner can charge extra rent, if there are extra persons; even there are not beds for these persons. The customer must contact to the owner, before night guests are invited.  Tents and caravans are not allowed without the owner permission.

8. CLAIMS

All claims concerning to the cottage must be addressed directly to the owner. Written claim must be sent to the owner within 30 days after the booking end.

All claims concerning to the cottage marketing and selling process must be addressed to Landlord. Claims must send as before.